Just return your items back to book depository within 14 days for a full refund. Plus, return costs will not be paid by book depository unless it was a mistake on their sided or you received a faulty item. Free delivery worldwide on over 20 million books we use cookies to give you the best possible experience. Amazon global store offer returns for items within 30 days of receipt of shipment. Ordered from book depository already a 4 times, the 5th on its way, even pre orders and they have never ever failed me. The service provided by the book depository limited is absolutely appalling. Visa, mastercard, amex, maestro, electron, solo and paypal. If they already shipped it, before you requested a refund, its still completely possible that youll receive it. The packaging is fair the book received is in good condition and bookrepository offers a bookmark as a gift for each book. I had a damaged book, a while ago now maybe 18 months, and they were great, i think i got a refund or a credit, sorry cant remember but they were good about it. I wrote book depository on 21 december where they replied that i could check at the local post office.
Then to refund it was a nightmare and they sent out a fake post office pre paid lable, n then i paid my hermes to deliver the items, which the book despository refused to refund me in full, they eventually refunded the faulty items, but did not refund the return to return their faulty plastic toxic from china. Bring the paperwork you received with you to the main office. Book depository helps you maintain your book reading habits at an affordable price. Many times i asked why this happened, why my order history can not show up order bda80993761266545, why i need to pay returning cost from usa to england even though i have no way to know order bda80993761266545. I have raised a complaint with paypal about this company. The book is now listed on book depository twice once at. The book depository is the ukas largest online bookseller with millions of titles available. Jun 30, 2015 as much as i prefer ordering books online for the price and convenience, the waiting time does bother me.
Aug 23, 2010 i had a damaged book, a while ago now maybe 18 months, and they were great, i think i got a refund or a credit, sorry cant remember but they were good about it. Good website, good pricing and good range of items but i made an order before the coronavirus lockdown its been around a month now and its only just recently been dispatched, i understand that things will be delayed because of it now but on the website before i ordered it had a list of countries that deliveries would be delayed to due to coronavirus and the uk wasnt one. Returns right of withdrawal you can return a marketplace order within 30 days from delivery, exercising your right of withdrawal. Though bookrepository does have a return policy, you are buying outside uk, it may not make sense to return the books as the. Cancel your book depository order we use cookies to give you the best possible experience. After they receive this, they will refund book fee on my credit card. Also they dont pay returning cost from sf, usa to england. Book depository sent me the wrong book and had clearly mixed up my order with another customers. The first and most common reason is that the book depository was not givenshown the receipt and we have no proof that the book s were paid for. We would like to show you a description here but the site wont allow us.
Book depository coupon 5% off in may 2020 singapore. If youre unsatisfied with your order, feel free to send it back to book depository for a refund. In the popup window, choose the reason for return, then select return for refund. I think its safe to say that 34 weeks is the standard arrival period for every imported packages at least for books. I contacted them via customer support and they offered two things either to get my items sent again for free, obviously, or a full refund. Yes, youll find preorder titles alongside their normal counterparts on book depository. May 26, 2014 if its already more than a month, then you can contact book depository for either a replacement or a refund. To begin the return process, fill out a cancellation form. Help others save on book depository by submitting a coupon. Today i received an official email stating that my order has. Book depository book depository refund request ignored nationwide online internet. I ordered a book from book depository that cost like 40 usd and had an estimation of one month for it to arrive. Check out numerous categories that include art and photography, audio books, biography, business, finance and law, childrens books, computing, crafts and hobbies, crime and thriller, dictionary, entertainment, fiction, food and drink, graphic novels, anime, manga, health, history. To return a rental within the initial rental refund period, go to manage your rentals.
The first and most common reason is that the book depository was not givenshown the receipt and we have no proof that the books were paid for. I dont have much experience with book depository, but what i have had has been good. I cancelled the order before the books were even shipped and asked for the refund. Go to the book depository to get the cost and paperwork for the taken book. Everything you need to know about refunds in australia finder. Its been taking longer and longer for shipments to be dispatched, which doesnt coincide with the estimated delivery times listed on book depository. There are several and its impossible to know which one. You can find all your favorite titles at a comparatively low price across genres. From the digital orders tab, select the return for refund button next to the title you want to return. Once your return shipment has reached book depository, a refund will be issued within 14 days. Book depository is the worlds most international online bookstore offering over 20 million books with free delivery worldwide.
Get 40% on the home learning titles with the book depository coupon 40% close down of all daily routines like schools, offices, kindergartens, and other shops and services around the world doesnt mean you should stop doing your usual activities. Ive been trying for several weeks to get either the correct book or a refund, to no avail. Book thefts if you loose a book due to theft, you must pay for iteven if the loss is because of theft. I have since ordered several times from them and had no problems. Book depository is the worlds most international online bookstore offering over 18 million books with free delivery worldwide. Contact us at book depository we use cookies to give you the best possible experience. As much as i prefer ordering books online for the price and convenience, the waiting time does bother me. You can decide to send back your order within 30 days of receiving your purchases. It can take up to 25 days for an item to reach us once you return it. While we think books make the best gifts, we are unable to offer giftwrapping. Simply contact the book depository to initiate your return. I want a refund of the six hundred and fifty eight dollars and ninety four cents which was accepted on the 4th of april 2020. Everything you need to know about refunds in australia.
Made an order on april the 15th on the evening for the 5th time for book depository. Just a few minutes ago, our mail lady interrupted my breakfast, as she rang the bell, handing me the parcel from book depository with my book in it. Free delivery worldwide on over 20 million books book depository. My guess is that it would be a problem with usps or whatever shipping company they used. Always arrived within a decent delivery time, only exception was the postal strike, always in perfect condition. The book depository the book depository non refund and no response for my inquiry gloucester nationwide. It is also listed by book depository on the amazon site under sellers offering used and new at. Cancellation or refund requests are subject to the refund policy. Last updated on 0605 please be aware that deliveries are impacted in some countries due to coronavirus. The book depository lost deliverypoor customer service. Also, theres no tracking information so i couldnt even know if it has entered the country. Book depository accepts returns for a refund if they are sent back within 30 days of the date of delivery. While most sellers offer a returns policy equivalent to s, some seller returns policies may vary.
Check out numerous categories that include art and photography, audio books, biography, business, finance and law, childrens books, computing, crafts and hobbies, crime and thriller, dictionary, entertainment, fiction, food and drink, graphic novels, anime, manga, health, history and archaeology, home. They promised me a full refund and said i could keep the book with their compliments. Then to refund it was a nightmare and they sent out a fake post office pre paid lable, n then i paid my hermes to deliver the items, which the book despository refused to refund me in full, they eventually refunded the faulty items, but did not refund. You are responsible for the cost of the return shipment. Now, you dont need to roam here and there for your loving books as you can buy them online using book depository coupon and get some extra discounts. You can return your order within 30 days of receiving it to receive a full refund. Unfortunately, i gave book depository another chance after being burned with an order never arriving, then having to fight to get a refund. Though bookrepository does have a return policy, you are buying outside uk, it may not make sense to return the books as the international shipping fee could be quite a lot compared to the book price. I have therefore paid for books which i have not received and when i contacted customer services at book depository i was basically fobbed off. The first book i ordered from the book depository didnt arrive, i informed them and they sent a replacement, it failed to arrive so they said there may be a problem delivering to my address and gave me a refund. If its already more than a month, then you can contact book depository for either a replacement or a refund.
Contact book depository via our contact form or using our online chat service. No effort has been made to contact me as a client or customer to inform me of delays without being first prompted by me. If you like books then you will love book depository. Refund not received closed myaitazin aung filed this complaint against book depository on jan 28, 2017. Hi guys, i placed an order from the book depostiory a few weeks ago, which dispatched on the 1010, and it still hasnt arrived. I placed an order for an in stock book with shipping in 2 business days and delivery 25 days after shipping. Book depository books with free delivery worldwide. My experience with book depositorys customer service. Question about the book depository and their refunds. If your order was promised a delivery time of 5 days, it. Snag latest popular items for up to 53% off with this book depository coupon code details. Book depository accepts the following creditdebit cards. While were unable to respond directly to your feedback, well.
My experience with book depository to the philippines. When i checked my bank and paypal account the money has been paid to book depository and no refund has been received in either account. If the book is found within a year, you can get a refund by presenting your receipt to the book depository clerk. You can return your products within 30 days of receipt to receive an exchange or refund. If the item is in the same condition as when you received it, youll receive a full refund. Took only a couple extra days for them to get the book, due to this covid19, but only a couple of extra days. The book depository coupons for april discount codes. Amazon global store items can be returned within 30 days of receipt of delivery using the online returns center. I find this rather problematic when it comes to preorders that i want to read before all the spoilers emerge. Ebooks are subject to the same deadlines as above, but are nonrefundable once more than 10% of the book is accessed course material sales final after the above deadlines exceptions will be made to above deadlines for dropped or cancelled classes, if requested by the last day to drop a class without a w. Visit book depository to get the latest likes, loves, and gottohaves. Apply the return shipping label and take the shipment to the carrier listed on your return label.
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